Refund Policy.

1. Scope

This policy explains when service charges and other payments made to us can be refunded.

Tuition fees paid directly by a guardian to a tutor are outside this policy.

2. When you get a full refund

We refund your service charge in full if we cannot provide a tutor matching your confirmed requirement within 14 days.

You also receive a full refund if a duplicate or accidental payment is verified against our records.

3. When you get a partial refund

If a confirmed tutor discontinues within the first 30 days and you do not want a replacement, 50% of the service charge is refunded.

4. When a refund is not available

No refund is issued after a replacement tutor has been accepted, after 30 days from tuition confirmation, or where the tuition ended because platform rules were breached.

5. How to request a refund

Send your request from your registered email to hello@tuitionmaster.com with the payment transaction ID, the tuition or job code, and a short reason.

6. Processing time

Approved refunds are reviewed within 3 working days and returned to the original payment method within 7 to 10 working days.

7. Deductions

Mobile financial service or bank charges incurred on the original transaction are deducted where applicable.

8. Disputes

If you disagree with a refund decision, reply to the decision email within 7 days and a senior member of our team will review the case.