—Terms & policy
Fees, referrals and refunds
Everything about money on Tuition Master in one place — what is free, what is charged, and how you get your money back.
Referral system
- Every verified tutor and campus ambassador gets a unique referral identity from their dashboard.
- A referral counts only when the referred tutor completes verification and confirms one paid tuition.
- Referral rewards are credited after the first month of tuition is completed and confirmed by the guardian.
- Self-referral, duplicate accounts and fake guardian requests cancel all pending rewards.
Platform fee
- Guardians pay no platform fee. Posting a requirement, receiving CVs and the demo class are free.
- A selected tutor pays a one-time platform fee equal to a portion of the first month's salary for that tuition.
- The exact amount is shown before the tutor confirms the tuition — no hidden or repeat charge for the same tuition.
- Fees are collected manually via bKash / Nagad / bank until the online gateway goes live. Always keep the transaction ID.
Media fee
- Media fee applies only when Tuition Master arranges, coordinates and guarantees the tuition on behalf of the guardian.
- It covers tutor screening, document verification, replacement support and monthly follow-up calls.
- The media fee is quoted in writing before the tuition starts and is never deducted from the tutor's monthly salary without consent.
- If the tuition is cancelled before the first class, the media fee is fully waived.
Return policy
- If a tutor leaves within the first 30 days, Tuition Master arranges a replacement tutor at no extra fee.
- If no suitable replacement is found within 15 days, any collected fee is returned in full.
- Refund requests must be raised from the dashboard or helpline within 7 days of the issue.
- Approved refunds are returned through the original payment channel within 7 working days.
